Fax Routing Fails to Email Small Business Server 2003

If you go through the Fax Setup Wizard in SBS2003 and you find after doing so that faxes are not being sent to the email recipients you designated and the status for incoming faxes is stuck at "Retrying Routing" then the first thing you should check is the authentication methods being used.

1. Go to Printers.
2. Right click your Fax printer and choose Properties.
3. Click the Configuration tab and then click the hyperlink for Fax Services Manager.
4. Right click Fax (Local) and choose Properties.
5. Click on Receipts. Most or all of this info will already be filled out for you thanks to the wizard.
6. Click the Authenication button.
7. The ONLY authentication method used should be Anonymous Access. Since the Fax Server is local to the Exchange Server (this is SBS so all components are on one server) there is no authentication needed.
8. After making the change, click OK twice and close down the fax manager.

All new faxes at this point should be correctly routed to the email recipients.